July 15th, 2004

Nose to the Grindstone

Dear Mr. Williamson:

Thank you for taking the time to fill out our "Quality First!" on-line survey form. NorWell is excited to hear about your responses to your dining experience, and we hope you enjoyed your complimentary chocolate chip cookie!

We hope that we can improve our service to exceed your expectations. We notice you selected "adequete" on many sections of the service quality review, and we always seek to provide the highest quality dining experience for our customers. NorWell will examine your suggestions of

FIVE DOLLAR LAP DANCES;
LIVE GAME NIGHT;
"QUALITY FIST!" T-SHIRTS;
FURRIES' CHOICE NIGHT;
WET BUSINESS SUIT CONTESTS;
MORE BURNT TOAST, PLEASE;
JEFF STRYKER;
FUGU HIRE-ZAKE;
KILT DISCOUNTS;
PONY RIDES;
NOR-WELL FAN CLUB;
OFFICE CAFETERIA FIGHT SONG;
CHAMBER MUSIC;
GRILL-IT-YOURSELF DAY;


for their possible enhancement of your NorWell dining experience.

Thank you for your contribution!,
XXXXXXXXXXXXXXXXXX
NorWell/ViaCent Dining and Catering
[fades] browns and reds

Fortune cookie report:

"As your purse is emptied, so your heart is filled."

I don't know what that means. The department is having some nasty financial crunches, though, and I have mild fear. I do hope the noble art of biscuitomancy (divination through small paper slips bearing messages baked in sweets) is unreliable. The next one was "The journey of a thousand miles begins with the first step," which is never an auspicious message.

(nervous laugh) Some of those cuts hit really close to home, though. I'm worried about the next few weeks.